Return Policy

1. Return Eligibility

Product Condition: To be eligible for a return, products must be unused, unopened, and in their original packaging. Due to health and hygiene reasons, we cannot accept returns of used or opened products.
Time Frame: Returns must be requested within 30 days of the original purchase date. After this period, we may not be able to process your return.

2. Return Process

Contact Us: To initiate a return, please contact our Customer Service team at Opulentaromasllc@gmail.com.Provide your order number and the reason for the return.
Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
Shipping: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect item shipped, defective product). We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of your returned item.
Processing: Once we receive your returned item, we will inspect it and process your refund or exchange within 7-10 business days. Refunds will be issued to the original payment method.

3. Non-Returnable Items

Custom Orders: Items that have been custom-made or personalized cannot be
returned.
Gift Cards: Gift cards are non-returnable and non-refundable.
Sale Items: Sale items are final sale and cannot be returned.

4. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately. We will cover the return shipping costs and offer a replacement or full refund, depending on your preference and product availability.

5. Exchanges
Exchanges are subject to product availability. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired product.

6. Contact Information

For any questions or concerns regarding our return policy, please contact us at:

Email: Opulentaromasllc@gmail.com